Privacy Policy

This Privacy Policy explains how Cycle Care handles personal data in connection with its website and bicycle repair workshop services. It applies to information collected through inquiries, bookings, workshop intake, service delivery, and related communications.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

01 · Collection

Data We Collect

We may collect contact details, service inquiry information, bicycle intake details, inspection notes, quote and approval records, booking preferences, payment-related records, and communications sent through the website or by other booking methods. We may also collect limited technical data such as device, browser, and usage information needed to operate and secure the site.

The categories of data collected depend on how users interact with the website and workshop services.

02 · Sources

How We Collect Data

We receive personal data from users when they submit inquiries, request bookings, approve work, or communicate with us. We also generate records from workshop intake, mechanical inspection, service summaries, and website use, and we may receive limited information from payment and technical service providers involved in operating the site.

Some information is provided directly, while other information is created during booking and service handling.

03 · Cookies

Cookies We Use

We may use essential cookies to support site operation, security, and form functions, and limited preference or analytics cookies to understand basic site performance and improve usability. Cookie categories may include session cookies that expire when the browser closes and persistent cookies that remain for a limited period.

Cookie use is limited to operational and analytical purposes appropriate to a small service website.

04 · Controls

Cookie Controls

Where cookies are used, users may manage them through browser controls and related device settings. Some cookies are necessary for basic site functions, and limiting them may affect form submission, session handling, or other website features.

Browser settings can be used to limit or remove non-essential cookies.

User Rights

Your Rights

Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion of certain records, or restriction of processing in appropriate cases. We may need to keep some information where retention is required for legal, contractual, or operational reasons.

Available rights may vary depending on the nature of the request and applicable law.

Requests

How to Make a Request

To make a privacy request, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details before acting on the request, and we will respond within a reasonable period allowed by applicable law.

Requests are handled after we confirm identity and review any legal exceptions.

Data Retention

We retain personal data for the period needed to manage inquiries, complete services, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or de-identify it where appropriate.

Records are kept only for as long as needed for service, legal, and operational purposes.

Policy Updates

Policy Changes

If we make material changes, we will post the revised policy on the website and update the effective version. Continued use of the website after a change takes effect means the updated policy applies to the extent permitted by law.

We review this policy when our practices change or when legal requirements are updated.

Email contact

feedback@ratesteprelative.click

Telephone contact

+966 51 783 8634

Postal address

7143, شارع لزمة, الرياض, SA

Privacy contact

Use the contact details below for privacy questions, requests, or complaints about this policy.

01 · Purpose

How We Use Data

We use personal data to respond to service inquiries, arrange bicycle intake, carry out mechanical inspections, prepare and confirm quotes, perform repairs and adjustments, record approvals, provide collection summaries, process payments, maintain business records, secure the website, and improve the way our services are managed.

Processing is limited to workshop operations, administration, and website support.

02 · Sharing

Service Providers

We may share personal data with payment processors, technical support providers, communication tools, and other service partners that help us operate the website and manage workshop administration. These parties may process data only for the services they provide to us and are expected to handle it in a confidential manner.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, court orders, lawful requests, or regulatory obligations, or where disclosure is needed to protect our rights, users, or the security of our systems.

Legal disclosure is limited to what is necessary and proportionate.